Panera Bread Reviews

sandwhich is to salty bad taste left in my mouth. not good food at all.

Ordered-paid-no food waited called twice- no food-blamed door dash. No panera again. Even the review is requiring a certain number of letters to leave a review. If I wanted door dash I would have called door dash. Easy scapegoat when things go wrong.

Sip and savor program is a scammy gimmick that allows them to bill customers monthly for something they likely don’t use and when I realized I didn’t cancel properly after the promo. I had already been billed for two month. They refuse to refund. Instead try to keep you on. Imagine. I tried it once. Wasn’t worth the monthly amount and I cancel. Only to find I’m still being billed.

Never again doing business with this company. The fact they would keep money for a service I don’t use is ridiculous.

Like other fast food restaurants, panera barely puts any of the main food item on thier sandwiches, such as napa chicken salad. Maybe 1 teaspoon was used.

Dear Panera Bread Customer Service,

I am writing to express my deep dissatisfaction with my recent dining experience at your establishment. My family and I visited your restaurant with high expectations, but unfortunately, we were greatly disappointed.

Firstly, the price of the food we ordered was exorbitant. I could have quickly taken my family to Cheesecake Factory for just a few dollars more. The cost of our meal was not commensurate with the quality of service and the food we received.

Furthermore, despite spending over five minutes discussing it at the register, our order needed to be corrected. My son did not receive his apple juice, and I did not receive my water, in addition to my son's sandwich having onions. Unfortunately, this error is a common theme at your facility, especially when ordering through the drive-thru. It is unacceptable for a restaurant of your caliber to make such careless mistakes.

Moreover, the state of your restroom facilities was appalling. My son had to wash his hands, but the restroom was dirty and smelled strongly of urine. We were forced to hurry out of the bathroom due to the overwhelming stench. Such conditions are not only unhygienic but also reflect poorly on your brand.

It is worth noting that we only chose to dine at your establishment because there is a need for healthier options in the area. However, it is becoming increasingly more work to justify the exorbitant prices, especially considering the lackluster quality of service we received.

In conclusion, I implore you to take these issues seriously and take the necessary steps to improve the quality of your establishment. Please bring appropriate measures to address the concerns raised in this letter to ensure that future customers have a better dining experience.

Sincerely,
Andy

I had a soup and a salad, the soup was good a chicken Tikka Madras, but ruined by a cold and icy dollop of overcooked rice that was dumped on top. My Spicy Asian chicken salad was awful, barely thawed chicken thighs with sauce drizzled on it that must have had more salt in it than the Dead Sea. My wife had a strawberry salad with chicken, she said it was good, but 95 % lettuce and not very substantial. May i recommend if you want to spend $40 on lunch, go to Longhorns, it's much better value

I ordered a Roasted Turkey & Avocado BLT, it was the worst sandwich I've ever had. I couldn't tell if the white meat was turkey, canned chicken or some other white meat, it didn't look like any turkey I've ever eaten. The avocado wasn't sliced at all. One large chunk of avocado on each half of the sandwich. Tomato not even close to ripe. The bread was soft, but the crust was so tough I had to wrestle it in my teeth to take a bite. It might have been microwaved. Overall, terrible. The agave lemonade was tasty though.

I really thought I was in for a treat certainly cost enough. First, the delivery thought it was too much work to get on the elevator so she left it in the lobby and then the food was awful. The Ceasa Sald was full of stems I guess they are saving on lettuce. The croutons were or tasted like stale bread. The food was cold. Even my dog would not eat it. My first and last experience with them what a shame. It seems they have lost a lot of customers

I’m sick and wanting some hot soup to eat I saw Panera bread on website and looks good on the picture.So I asked my husband to buy me chicken soup and when he came back i am excited to open the container but I was disappointed with their food its taste like the one in the can .Nothing so special for almost $9 .My husband paid $27 for 2 small bowl and a small salad but its not worth it. Just waste of money never gonna buy again.

I know food is more expensive and restaurants have raised prices. But Panera Bread' s recent price hikes. Are over the top. My family and I will definitely reduce visits. Plus when we go, we will reduce or eliminate tips.

Panera was horrible! Went with my Mom for my Birthday brunch. What a mistake! Never will set foot in it again. The first thing was the person that was taking orders-He looked dirty, long bangs, not shaved, couldn't pay attention,we had to repeat our order over and over. Bread so hard you couldn't bite through it. My chicken sandwich was a big long bun with hardly anything inside. My Mom had to take the crust off her sandwich. I heard our name being called and went up twice but no one steered me to the pick up. No bread bowls with the broccoli cheese soup. Completely over priced for a $2 meal. Extremely disappointed, if I could have given it no stars I would have. Don't waste your time or money here!

The mozzarella sandwich does NOT have much mozzarella on it! it is mostly just whatever spead they give you and a little green lettuce. NOT WORTH IT AS IT WS 18 BUCKS. I get it, inflation BUT they show a picture of it with cheese on it. I will not be back

They ask for a tip before meal and then we have to stand in line to order, get up and pick up order, clear table and throw garbage away. On top of that, they are supposed to make fresh coffee every hour but that is not done. I frequent Panera often and I always have to ask for fresh decaf because it is cold. At the Trumbull, CT. Mall every single pot was cold. I go to many different Paneras and they are all the same with issues. At the one near the Danbury mall, there was the problem with decaf and when they made new my cup was full of coffee grinds. I have spoken to managers/supervisors and nothing changes ever. They need to get better managers who are capable of effecting meaningful change. What a shame because their food is expensive but good. I am considering whether my aggravation is worth the visit!

Not sure where other people have their bad experiences both stores near me have fantastic food it's a little pricey but it good real food. I'm not a soup person don't usually care for it but I'd eat the broccoli and cheddar daily!

I don't know how they're still in business. The steak & cheddar sandwich couldn't have had altogether even just 2 ounces of meat AND cheese (I wish I'd brought a scale!). The new Toasted mozzarella and pepperoni just looked like an empty baguette when I got it; no visible filling at all, not like the promo photo, shown bursting with food sticking out of it. And the Frontera chicken sandwich was sooo tiny it was ridiculous. The sandwiches are 90% bread; empty carbs, no nutritional value, you'll leave hungry and broke. And they put the cheese in the (mediocre recipe) of onion soup before the cold, un-toasted bread cubes so it all sank to the bottom (not that there was much of it). And the cookies were $3.80 - $6 a piece! What a rip-off! Empty bread shouldn't be that expensive. Never going back!